Wildtracks is made by Birdbrain AS in Norway. If something is broken, confusing, or missing, write to support@wildtracks.app and a person will read it. English and Norwegian are both fine.
It helps if you say which phone you are on, which version of the app you are running (Profile shows it at the bottom), and what you were doing when it went wrong.
Common questions
The app stopped recording while my phone was in my pocket
A walk keeps recording with the screen off, but only while Android or iOS lets the app run in the background. Allow location "Always" rather than "While using the app", and turn off any battery saver or "restrict background activity" setting for Wildtracks. On Android some manufacturers add their own app-sleep list on top of the system one.
Does the app track me when I am not walking a track?
No. Location is recorded only while a recording or a walk you started is in progress, and it stops when you end it. There is no background location at any other time.
I am not getting notifications
Check that notifications are enabled for Wildtracks in your phone's settings, and that the individual types are on under Profile → Notifications in the app. Friend requests and friends' walks are separate switches.
A friend code or track code does not work
Codes are uppercase, in two groups of four, and have to be entered exactly as shown. They contain no letter O and no digit 0, and no letter I or digit 1, so anything that looks like one is really the other character. Scanning the QR code instead avoids the typing altogether.
How do I delete my account?
In the app: Profile → Delete account. You then have 30 days to change your mind. The full description is on the delete account page.
Privacy and your data
What the app collects, why, and the rights you have over it are set out in the privacy policy. Requests to access, correct, or export your data go to the same address: support@wildtracks.app.
Getting the app
Wildtracks is on Google Play, and needs a phone with GPS.